Return & Refund Policy

Effective Date: July 2026

At RwinBella Women’s Jewellery, we are committed to delivering high-quality fashion jewellery. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

You may request a return only if:

    • You receive a damaged product.

    • You receive the wrong product.

    • The product has a manufacturing defect.

To be eligible for a return:

    • The request must be made within 48 hours of delivery.

    • The product must be unused and in its original packaging.

    • An unboxing video and clear photos are required as proof.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for:

    • Change of mind

    • Color variation due to screen settings

    • Personal preference

    • Used or damaged products after delivery

    • Products without original packaging

    • Sale or clearance items (unless damaged or incorrect)

3. Refund Policy

Once your returned product is received and inspected:

    • If approved, your refund will be processed within 5–7 business days.

    • Refunds will be issued to the original payment method or bank account.

    • Shipping charges are non-refundable unless the error was on our part.

4. Exchange Policy

We offer a replacement only if:

    • The item is damaged during transit.

    • You receive an incorrect item.

    • The product has a manufacturing defect.

Subject to stock availability.

5. Cancellation Policy

    • Orders can be cancelled before dispatch.

    • Once an order has been shipped, cancellation is not possible.

6. How to Request a Return

Please contact us with:

    • Order ID

    • Customer Name

    • Reason for return

    • Photos of the product

    • Unboxing video

RwinBella Women’s Jewellery

📧 Email: rwingoo.24@gmail.com.com

🌐 Website: www.rwinbella.com (replace with your website if different)

This policy is customer-friendly while protecting your business from misuse. Be sure to replace the placeholder email, phone number, and website with your actual business details before publishing it.