Return & Refund Policy
Effective Date: July 2026
At RwinBella Women’s Jewellery, we are committed to delivering high-quality fashion jewellery. Please read our return and refund policy carefully before placing your order.
1. Return Eligibility
You may request a return only if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a manufacturing defect.
To be eligible for a return:
- The request must be made within 48 hours of delivery.
- The product must be unused and in its original packaging.
- An unboxing video and clear photos are required as proof.
2. Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Change of mind
- Color variation due to screen settings
- Personal preference
- Used or damaged products after delivery
- Products without original packaging
- Sale or clearance items (unless damaged or incorrect)
3. Refund Policy
Once your returned product is received and inspected:
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method or bank account.
- Shipping charges are non-refundable unless the error was on our part.
4. Exchange Policy
We offer a replacement only if:
- The item is damaged during transit.
- You receive an incorrect item.
- The product has a manufacturing defect.
Subject to stock availability.
5. Cancellation Policy
- Orders can be cancelled before dispatch.
- Once an order has been shipped, cancellation is not possible.
6. How to Request a Return
Please contact us with:
- Order ID
- Customer Name
- Reason for return
- Photos of the product
- Unboxing video
RwinBella Women’s Jewellery
📧 Email: rwingoo.24@gmail.com.com
🌐 Website: www.rwinbella.com (replace with your website if different)
This policy is customer-friendly while protecting your business from misuse. Be sure to replace the placeholder email, phone number, and website with your actual business details before publishing it.